Shipments and Returns
Domestic US Shipping Options and Pricing
Orders ship within 1-3 business days after your order is placed. Transit times are calculated as Monday through Friday and do not include the ship day, weekend days or federal holidays. Orders placed on Saturday and Sunday will be processed on the following Monday.
-USPS PRIORITY MAIL : Arrives within 2-7 business days if order is placed by 12 PM PST. $8.00
Street address or P.O. BOX address required.
Free standard shipping on U.S. orders over $98.00.
-US UPS 2 Day Air: Arrives within 2 business days if order is placed by 12 PM PST. $40.00
2 Day delivery orders ship the same day if received by 12 PM PST. Transit times are calculated as Monday through Friday and do not include the ship day, weekend days or federal holidays. If order is received after 12 PM PST, it will be processed the following business day. We guarantee transit times for 2 day shipping except in cases of acts of weather or incorrect shipping addresses.
Hawaii and Alaska
-US UPS Ground: Arrives within 3-5 business days if order is placed by 12 PM PST. $39.95
For USPS Priority Mail shipment quote, call 877-563-0828 or send an email to info@nutrilysdelmar.com ( around $15.00)
-US UPS 2 Day Air: Arrives within 2 business days if order is placed by 12 PM PST. $55.00
2 Day delivery orders ship the same day if received by 12 PM PST. Transit times are calculated as Monday through Friday and do not include the ship day, weekend days or federal holidays. If order is received after 12 PM PST, it will be processed the following business day. We guarantee transit times for 2 day shipping except in cases of acts of weather or incorrect shipping addresses.
Canada
Canada Standard (USPS Priority Mail or UPS Ground): Arrives within 8-10 business days if order is placed by 12 PM PST. $25.00
Canadian customs fees are on your charge depending on the total value US $ of the package.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Returns & Exchanges:
If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately at 1-877-563-0828. The carrier will inspect and pick up the damaged package and the damaged items will be replaced.
- The products must have been directly purchased from ndm.mykiwi9.com.
- Products must be returned within 30 days of order date.
- When you return an item, please make sure to include a copy of your receipt.
- We cannot accept returns or exchanges on open products.
- You may return items that have been damaged during shipping.
- Original shipping and handling charges are non-refundable.
Please ship returns or exchanges to:
Nutrilys at Del Mar Inc.
3146 Tiger Run Court, Suite 113
Carlsbad, CA 92010
Should you have any questions or concerns, please contact Customer Service
at 1-877-563-0828 or use our Contact Us page
